After updating to OS 11.5.0 build 4216-50 on my 3810X - Roku Streaming Stick+, upon adjusting the volume to my Sony TV, the remote will intermittently keep turning the volume up/dn for a few seconds.
The remote is performing the action because while this issue is occurring, I can block the remote with my hand to cease the action, and then remove my hand and it continues. Voice Remote Pro, RC795, fw en_US, 0024.
Thanks for the post.
Have you already tried re-pairing your Roku remote to your TV to see if you are still experiencing the same issue.
If you are still experiencing an issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-brand and model TV you are using
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
Re-pairing was the first thing I tried, multiple times even. Pressing home 5x, then back 5 times reveals no tracking ID.
The issue is very intermittent, works 90-percent of the time, but at times it will repeatedly continue to lower or raise the volume. My Sony KD-55X720E has a front LED, and I can clearly see it blinking while the volume is ghost adjusting. It continues for 15-20 seconds. I can block the beam and it stops, remove my hand and it continues, so it is definitely the remote.
I have been using my voice remote pro for three months without any issue until after the latest OS update.
Thanks for the post.
Can you please provide us with your device information as requested in my last reply?
Once I have that information, I'll be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Information requested was in my previous posts except Serial number YH0097428140, and Device ID C13799428140.
I am now trying to recreate the issue to submit a tracker ID (I was using the left button 5x instead of the back button).
I was unsuccessful at brute force attempts to reproduce the issue, I thought maybe it was fixed in 11.5.0 build 4225-50, that pushed this morning but while I was turning the volume up, it reproduced. I wasn't able to capture it that time. I had to quickly turn down my volume before I got a noise complaint (my TV connects to my home stereo optical input).
I was able to reproduce the issue as follows:
I used my old RC150 remote and could not reproduce the issue. I figured it must be the remote.
I bought a new RC795. Unfortunately, it too exhibits the same issue. I can play a video and switch back and forth between remotes, the issue only reproduces using the RC795.
Ever since the latest update to my Roku Streaming Stick+, the volume on my Samsung TV (using only the TV's speakers) goes crazy in both directions using the Roku remote. I can press the up button once and the volume blasts 10-40 volumes up. I can press the volume down button one time and the volume sometimes drops to 0 or drops 4-5 volumes down. Just now, I tried turning the volume up, pressed the up button once, and the TV volume just rose to 75!
This is a very new issue and only started happening after the last update. I've had this same Roku device, remote, and TV for over 2 years...no issues. I have tried to re-pair the remote and reboot the Roku. The issue still persists.
I also have another identical Samsung TV, identical Roku Streaming Stick+ model, and Roku remote upstairs and the exact same issue is occurring there, too.
Software version: 11.5.0 Build 4235 - last update was 10/26/2022
Model: 3810X Roku Streaming Stick+
Serial: YH004Y292207
Device ID: C13974292207
Don't know why this suddenly started happening but whenever I click volume up on voice remote pro the volume starts to go all the way up without stopping. Roku has sent me a new remote but I'm still having the same issue even with the brand new remote. When I use my LG tv remote the volume works just fine and there is no issue there so it doesn't seem like my tv is the problem. I have tried all the troubleshooting options but none have worked so far. Could my roku express possibly be faulty?
Hi RoseQueen
Thanks for the post.
Does the same issue also occur whenever you try to lower down the volume of your Roku device? Also, when did you start experiencing this issue?
Please let us know. We'd like to know more about how we can help.
All the best,
Kariza
Yes but not every time
This started happening on both of my Streaming Stick+ on Oct. 28, 2022, first thing in the morning. Keeps going up and down, must press volume button multiple times to get it stopped. Also, mute keeps going on/off when mute is pressed--frequently but not every time. My regular tv remotes are fine.
Have tried so many things to fix this, including buying a new remote (it did the same thing). Now Roku says they will replace the Roku units, but I have to mail the bad ones back at my expense before they will send new units... and be without streaming access...during election week!!!
Hello everyone,
Thanks for bringing this to our attention.
Please provide us with the following information for further investigation:
With more information, we will be able to assist you further.
All the best,
Kariza
Device model: 3930RW-Roku Express
Serial number: X00400R80RT6
Device ID: S00929980RT6
OS version: 11.5.0 build 4235-AE
Tracker ID: T6-445-926
Steps to reproduce the issue are simply using the volume up button on side of roku voice remote pro. This issue maybe happens 3 out of 10 times trying to raise volume of TV
TV brand and model: LG 43UH6100-UH
I have two separate Roku devices that both have this same problem.
If you hit either the raise or lower buttons on the remote (NOT holding them down) - the volume levels just keep going (either up or down depending on button). I have to keep hitting on the opposite button on the remote to get them to stop.
I haven't seen anyone else reporting this.
Ideas?
I've removed and re-added the remote, checked the system for updates, replaced batteries, etc. Nothing has helped.
I already had a soundbar, never installed it - so I did. How do you disconnect the TV's speakers? Because the little icon in the top right hand corner is constantly showing and says 100. it's just an annoying reminder that the sound it messed up, but anyway to get that notification off the tv screen? Curious.
my Roku Express (3900 series) 4k+ remote has been giving me problems where when I try to turn the volume up a few notches, it rapidly goes up all the way, and the same goes for turning it down. I tried repairing my remote and changed the batteries, as well as cleaning it but nothing has worked.
I could confirmed that the Roku remote is causing my TV volume to go to 100%. If I take out one of the batteries it stops doing it.
My volume started going to max when I turned on my Roku TV today. I thought maybe remote probs so changed batteroes and still at max volume
Thanks for the post.
If you remove the batteries from your remote do you still experience an issue with the volume on your Roku TV?
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Yes, I have removed batteries and still have the same problem.
I am also having this issue on all my devices. All remotes have new batteries.
I have restarted and reset all devices, and also set the remotes up after deleting them.
Roku streaming stick+ 3810x
11.5.0 build 4235-50
Remote RC399 firmware rtn.4186
Edit to add remote and some more details.
