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Sunee333's avatar
Sunee333
Reel Rookie
3 years ago

[OS 11.5] Remote stopped working except for the Shortcut buttons

Since the update my Remote doesn’t work except for Netflix, Disney and the other 2 channels on the front of the Remote. All I see is an ad to purchase a new streaming device. I can’t get past the ad. I’m very upset. All I can watch is Netflix. Please send another update to get this Ad off my screen. 

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Sunee333

    Thanks for the post.

    Can you please provide more detailed information about the issue you are experiencing? What Roku model device are you using? Have you tried replacing the batteries on your remote? What are the steps to reproduce the issue? What troubleshooting steps have you tried?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny