Forum Discussion

jeffrok's avatar
jeffrok
Roku Guru
3 years ago

[OS 11.5] 10/26 update and Alexa voice commands

Hello, since receiving the 11.5 revision 4235 update on my Hisense 55" tv this morning, I can no longer use most voice commands via Alexa. "Alexa, turn Roku tv on" and "turn Roku tv off" work fine, b...
namesorter83's avatar
namesorter83
Reel Rookie
3 years ago

Hi, this occurs just on startup. Alexa will no longer wake it up and turn it on (Alexa, turn on the Roku) since the update. I tried removing the app, disconnecting from Roku, and reconnecting and nothing seems to fix the issue. I think it's related to the update because it's happening on all of my ROKU devices. 

Model: 4800X - Roku Ultra
Serial number: X010001ENOKX
Software version: 11.5.0 • build 4235-C2
Uptime: 2 days 11 hours 29 minutes
Device ID: S02A21DENOKX

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi namesorter83,

Thanks for providing the information needed!

We'll go ahead and send this over to the Roku team for investigation. We'll get back to you once we have an update available I'll be sure to let the Community know. 

We appreciate your patience while we investigated this issue.


Best regards,
Mary

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    I note that with a Roku remote, pressing the Home key wakes the Roku up from its low power standby state. 

    I don't use Alexa, but can you issue it a command for the Roku to go to Home rather than "turn on"?