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Bresni's avatar
Bresni
Reel Rookie
4 years ago
Solved

[OS 11.0] Live Pause OTA horrid synch issues

You are not the only one Gripsz.
I am having identical sync issues on my 75R6E4 as well. I have tried several different grades of USB media to no avail. Hisense support has actually agreed to do a dispatch for a home repair. Maybe they have some "MAGIC" in mind. 

  • Bresni's avatar
    Bresni
    3 years ago

    Gripsz, The live pause sync and lost replay buffer issues now appear to be fixed on my 75" Hisense Roku TV. I have not seen a single occurrence of either problem as of October 26 when firmware was updated to Version 11.5.0 with build # 4235. I hope yours has been cured too !

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  • fmsthree's avatar
    fmsthree
    Newbie
    3 years ago

    I am having this same issue, but with recently purchased TCL. I have tried multiple USB drives including 2 brand new ones purchased specifically for testing.

    Model: G110X - Roku TV  
    Serial Number:  X01200YUEWY1 (S0AA41AUEWY1)
    Software Version: 11.0.0 - build 4193-CG
    Timestamp: 2022-08-03T17:51:39Z

    Issue ID Y1-309-231

    • Gripsz's avatar
      Gripsz
      Streaming Star
      3 years ago

      Mine still does it, (this rant is 7 months old). don't know if/how many updates have came along. nothing fixed. I finally gave up and use FireTV Cube almost exculsively. Should have bought the Android model, perhaps. Great Picture and like the Roku interface though.

      • Bresni's avatar
        Bresni
        Reel Rookie
        3 years ago

        Hi Gripz, and anyone else experiencing similar issues.
        I actually got Hisense to open a ticket and dispatch a local big screen TV repair company that they contract with. The contract tech arrived with a brand new main board that Hisense shipped to them. The tech asked me what problem I was experiencing and when I told him what it was, he sort of chuckled and said that a hardware swap would not fix a design problem. Apparently he was familiar with this sync issue, but due to his relationship with Hisense declined to discuss it any further. He duly continued on with the mainboard swap. And of course the problem is still there.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      fmsthree

      Thanks for the post and providing us with your information.

      I have passed along your information and concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


      Thanks,
      Danny