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Benabear82's avatar
Benabear82
Newbie
2 years ago
Solved

orderd remote replacement

I ordered one for 10  httheu shipped to wrong address an refused to fix it so same day ordered 2nd one got it an the 1st one has been returned to yall..so where is my refund 

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for posting here in the Roku Community, Benabear82!

    We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first.

    Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements.

    Moreover, we encourage you to contact our Roku support team, who will be more than happy to assist you further with this matter.

    Thanks,
    Jharra

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for posting here in the Roku Community, Benabear82!

    We understand, and we appreciate your attempt to resolve your Roku remote issues. If you are having problems or if you want to return the remote, please make sure to get a Return Material Authorization (RMA) number first.

    Before requesting a refund or replacement, it's important to fully understand the process outlined in this article: Step-by-step instructions for returns and warranty replacements.

    Moreover, we encourage you to contact our Roku support team, who will be more than happy to assist you further with this matter.

    Thanks,
    Jharra