Forum Discussion

Krentz's avatar
Krentz
Newbie
5 months ago

Order stuck in pre-shipment

I placed an order for replacement remotes a week ago and it hasn’t advanced beyond pre-shipment (label created). I can’t find a phone number to call to see if it’s actually shipped or not. 

remotes

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, Krentz 

    Thanks for posting, and welcome to the Roku Community.

    We're here to assist you in checking the status of your order.

    Kindly check your inbox here in the Roku Community since we've sent you a private message for us to help you further.

    We hope for your continuous response.

    Thanks,
    The Roku Community Team.