I just took my Onn TV out of the box and plugged it in. It worked for a few hours then none of the apps would open. I did a restart and then it went into recovery mode and will not update. I tried to do the support chat and they are not helping at all. I've done the reset button and tried to update multiple times. Nothing is working and the TV is brand new.
Did you try onn support or Roku support? Try onn's if you haven't already:
http://onntvsupport.com/#product_support-2
If it was mine, I'd return it immediately.
Hi there! Hollyosteen
Welcome to the Roku Community!
It appears that you encountered an issue with your new ONN Roku TV, which went into recovery mode and could not update the software. No worries, I'll pass this along to the right team to start the investigation. Could you please send us a photo of the error displayed on your TV screen?
Thanks for your understanding.
Roku Community Team
Thank you!
Hi again! Hollyosteen
Thanks for getting back to us!
I have forwarded the information you provided for the investigation. I will keep you informed with any updates as soon as they become available from the team.
Thanks for your cooperation!
Roku Community Team
