Forum Discussion

marvinsdad's avatar
marvinsdad
Newbie
10 months ago

Onn Roku TV won't save HDTV antenna channels

I just bought an Onn Roku TV and I'm extremely disappointed. Every time I scan for my antenna channels it will not save them. So each time I turn the TV off, I have to rescan for my HDTV antenna chan...
RokuCarly's avatar
RokuCarly
Community Moderator
10 months ago

Welcome to the Roku Community, marvinsdad.

Thanks for bringing this to our attention. Rest assured that we'll review your concern and coordinate this with our relevant team. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response as these details will help us with the investigation. 

Best regards,
Carly

JorgeT's avatar
JorgeT
Newbie
10 months ago

I have the same problem. Has any solution been found.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi JorgeT,

    Thanks for the first post to the Roku Community!

    We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

    With more information, we can assist you further.

    All the best,
    Chel