Forum Discussion

half_court34's avatar
half_court34
Reel Rookie
4 years ago

Onn Roku TV stuck in a Software Update.

I’ve had my 24” Onn Roku for almost a full year and just about every 3 months it has some issue. This tv was a gift last Christmas and I have enjoyed its smaller size in the cozy layout of my room. ...
Software update
renojim's avatar
renojim
Community Streaming Expert
4 years ago

Try unplugging the power for a minute or two and plug it back in.

Does is start over at the "select a language" screen?

Browning8904's avatar
Browning8904
Newbie
4 years ago
renojim wrote:

Try unplugging the power for a minute or two and plug it back in.

Does is start over at the "select a language" screen?

Mine does the same thing and when I restart the TV after unplugging it, I am presented with the screen - is this for home or store use.  I hit home and select Wi-Fi and it sits there for a bit and does the same thing. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Browning8904

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? Can you provide a screenshot of what you are seeing on screen? If you are being prompted with Home or Store use, its possible that the TV has been setup in Demo mode.

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • Yanbashkin's avatar
      Yanbashkin
      Newbie
      4 years ago
      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Yanbashkin,

        Thanks for posting in the Roku Community! 

        We'd like to gather more information about the issue you're running into. Can you please provide the information requested by RokuDanny-R posted above in order for us to know what went wrong so we can assist you further and fix the issue?
        Please keep us posted.


        Best regards,
        Mary