Forum Discussion

Tomnasty's avatar
Tomnasty
Newbie
2 years ago
Solved

onn. Roku tv screen just turned white.

My onn. Roku tv screen just turned white. It still has sound. It was working fine all day then the screen just turned white. I've tried unplugging it, changing power source. Unplugged hdmi cords and still nothing. And I reset the tv still the same

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, SmokingJoe!

    Thanks for raising your concern with us. No worries; we're here to find you the best resolution possible. 

    May we know what troubleshooting steps you have taken to try and resolve the issue? You can try to unplug it, wait for about 60 seconds, and replug it again. If it is to no avail, we suggest trying to perform a hard reset on your ONN Roku TV by finding the pinhole at the back of your TV. Look on the left-hand side, and you can see where the ports are and then a word that says "reset." 

    If the issue still persists, we recommend contacting the Customer Support of the ONN Roku TV for further assistance and advice. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Kind regards,
    Carly

13 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Tomnasty,

    Welcome to the Roku Community!

    We understand that you're having a problem with the Roku TV. We're happy to help. We suggest contacting Onn customer service support to report the problem and ask for assistance. In this instance, there is probably a problem with the TV that needs attention and an update from them.

    Please let us know if there is anything else we can do to help you.
    All the best,

    John

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here at the Roku Community, SmokingJoe!

        Thanks for raising your concern with us. No worries; we're here to find you the best resolution possible. 

        May we know what troubleshooting steps you have taken to try and resolve the issue? You can try to unplug it, wait for about 60 seconds, and replug it again. If it is to no avail, we suggest trying to perform a hard reset on your ONN Roku TV by finding the pinhole at the back of your TV. Look on the left-hand side, and you can see where the ports are and then a word that says "reset." 

        If the issue still persists, we recommend contacting the Customer Support of the ONN Roku TV for further assistance and advice. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

        Kind regards,
        Carly

  • SmokingJoe's avatar
    SmokingJoe
    Roku Guru
    2 years ago

    Although I have not had a white screen in a week now. But, I have studied it. And I have come to the conclusion that it was on the Roku end of the tv and not the Onn tv itself. Because, I never got a white screen on any other apps. Just on the Roku end.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi SmokingJoe,

      Thank you for keeping us updated!
      We will be delighted to investigate further the issue that you're experiencing with the Roku TV. Could you send us a photo or video of your running issue?

      We look forward to hearing from you soon.

      Thanks,

      John

      • SmokingJoe's avatar
        SmokingJoe
        Roku Guru
        2 years ago

        A photo or video of your running issue? I just explained it.