Forum Discussion

Piazzajg's avatar
Piazzajg
Reel Rookie
2 months ago

Onn Roku TV is not detected by the Roku Alexa Skill

My Onn TV is not seen by the Alexa Roku skill no matter what I try.  I have removed, disabled and reenabled the skill many times. I have changed my wifi several times. I have reset the TV several times, I have deleted all the roku devices in the skill and re-aded them. The Onn TV works Fine it just cannot be controlled from the skill to pair with an echo device for voice commands.  This worked initially but there was an update that happened on the Onn TV and since then it does not work.  Any other Rokus I have work via the skill, just not this TV. The device shows up in my roku account no issues and the name is unique and there is no conflicts in the Alexa app.  Any help appreciated.

 

Thank You

4 Replies

  • Thank you but I have already done that  and I did just now again, but no change

    • RokuSuzette's avatar
      RokuSuzette
      Community Moderator

      Hey, Piazzajg​ 

      We’ve noticed you're having trouble with the Alexa skill not recognizing your ONN Roku TV. We'll pass it along to the right team for further investigation. To help us move forward, could you please share the following information?

      • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
      • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
      • App build version (Highlight the app from the Home Screen and press the Star * Button)


      Looking forward to your response!

      Roku Community Team 

      • Piazzajg's avatar
        Piazzajg
        Reel Rookie

        Serial number: X02000XUTJ25

        Onn Model 100012590

        Hardware ID H507X

        Software 14.6.4 build 18800-EP GC 14.8.17

        Dev ID S0MG94CUTJ25

        Tracker ID 25-401-131

        Thank You