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GJArcher's avatar
GJArcher
Reel Rookie
2 months ago

Only YouTube won’t connect

Roku 4k ultra streaming stick

Only YouTube tells me “no connection - exit to setup”

factory reset performed

modem reset performed

app removed and reinstalled

channel cache cleared

YouTube works in my house on all of my other Roku devices

system is up to date

 

please advise

 

Greg

4 Replies

  • GJArcher 

    Solution: Get an nvidia shield that's supported by competent developers because Roku's software has gone completely down the drain and all the employees will do is tell you to reset everything or that they're "passing it on to their team" except the team doesn't exist.

    Roku's fault, and possibilities as to why:

    Roku firmware bug affecting app networking
    Corrupted storage location for YouTube app cache or data
    Certificate validation failure inside Roku OS
    Hardcoded app region lock or API endpoint change
    Roku OS mishandling app permissions or sockets after update

    • GJArcher's avatar
      GJArcher
      Reel Rookie

      I don’t know that I’m tech savvy enough to figure this one out. What is an Nvidia shield? 

      • easytodobetter's avatar
        easytodobetter
        Roku Guru

        GJArcher 

        I was just being smart and basically saying Roku won't fix it, or they'll take eternity to do it, so a streaming device with equal or better capabilities like an nvidia shield is about the only option in the meantime.

        Don't bother looking into it unless you're at your end with Roku like I am, currently dealing with 6 issues.