Only sound no video Roku streaming Stick 4K

Hi Et2,

Welcome to the Roku Community!

Thanks for bringing this to our attention that your Roku Streaming Stick 4k has no sound and video. We would be more than willing to assist you with this.

For us to look closely at this issue, we would like to know the following:

• Does this happen when you are trying to play a channel? If so, does this happen from all of the channels or only for specific channels?
• How long have you been experiencing this issue?
• Did you receive a software update before you experienced the issue?

In the meantime, I highly suggest you to try the following:

Restart your Roku device:

To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it. Or you can use the following steps to restart it from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If the issue persists, proceed to the next steps.

Reset the network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please keep us posted.

Regards,
Riamie