Forum Discussion

TonyGee94_'s avatar
TonyGee94_
Newbie
2 years ago
Solved

Only sound, no picture, Roku TCL 55”

I had my Roku TCL 55” Tv playing, when I noticed that the sound was going, but there was no picture. When I tried to turn it off/on, the TCL Roku screen comes up for a split second before going black...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, TonyGee94_

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you have experienced with your TCL Roku TV. With your post, it comes into view that the TCL Roku TV is showing signs of a hardware issue. For this matter, we recommend reaching out to TCL's support directly and letting them know about the issue you have encountered with their TVs.

    The Roku TV manufacturer provides direct support for its TV models, as it uses Roku as the main operating system for its TVs.

    For more information, you can see TCL's support contact information Contact your Roku TV manufacturer

    Hoping this will be addressed soon. 

    Best wishes,
    Kash

     
     
     
     
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    We appreciate your response, Dragnet.

    Thanks for providing more details on the issue you've been experiencing and the steps you took to resolve it. We apologize for any inconvenience this may have caused.

    We recommend troubleshooting these steps in the suggested order (remove the affected channel > restart your Roku device > re-install the channel). Do the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

    Note: These steps are crucial when performing troubleshooting.

    For more detailed information, visit our Support article on how to resolve a channel playback issue.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

Dragnet's avatar
Dragnet
Reel Rookie
10 months ago

I’m using a 70’ ONN Roku tv. I’ve done updates, unplugged and held the power button down. It stared a couple of months ago and was only happening on the prime app and not on all movies. Happened today on Hulu and Disney. Watching prime now without issue. Tell Me Lies on Hulu would start fine, after a few minutes nothing but sound. Could watch My Name is Earl on Hulu without any issues. Tried to watch behind the scenes on Disney and had the same problem. The tv is a little over 2 years old. I have not done a factory reset yet, but after researching this issue it hasn’t helped. I have two more ONN roku TVs that haven’t given me any issues, but I don’t use them near as much. This tv is just out of warranty. If this continues I’ll do a mother board swap on it. Just thought maybe there was an easier solution. 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
10 months ago

We appreciate your response, Dragnet.

Thanks for providing more details on the issue you've been experiencing and the steps you took to resolve it. We apologize for any inconvenience this may have caused.

We recommend troubleshooting these steps in the suggested order (remove the affected channel > restart your Roku device > re-install the channel). Do the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

Note: These steps are crucial when performing troubleshooting.

For more detailed information, visit our Support article on how to resolve a channel playback issue.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

  • Successful-User's avatar
    Successful-User
    Newbie
    10 months ago

    After following these instructions it was the restarting from the system menu that my video began to work again. Thank you!

    DS

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Hi Successful-User,

      Welcome, and thanks for posting to the Roku Community!

      We appreciate you letting us know about this and are happy to hear that the issue has been resolved after following the steps above.

      We express our gratitude for your patience and effort in resolving the issue.

      Please let us know if there are other related issues that we can look into further.

      All the best,
      Chel