Forum Discussion

Philt56's avatar
Philt56
Streaming Star
9 months ago
Solved

Only getting stereo output, no surround sound on any streaming channels, Roku streaming stick 4k

Just setting up a friend’s new Denon receiver x1700h. It supports all Dolby, Dolby plus, atmos , etc.  connected her streaming stick 4k (3820 model)  to an hdmi input on the receiver and only get pcm...
TV & Player settings
  • Philt56's avatar
    Philt56
    9 months ago

    Ok, changed volume mode to off and hdmi output to auto and surround is working properly now.

     

    thank you

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Thanks for keeping us in the loop, Philt56!

We are grateful for your prompt response as we try to comprehensively understand the issue you’re having.

Please be advised that some channels may also require you to change the audio setting within the channel. For example, Netflix may require you to select “English (5.1)” under “Audio and Subtitles.”

In addition, if you use volume modes, movies, and TV shows, you stream with a surround sound format, such as Dolby Digital, DTS, Dolby Digital Plus, and Dolby ATMOS, it may be converted to stereo. If your Roku device is connected to an AVR or soundbar, you may need to set volume modes to ‘Off’ to hear the surround sound format.

We hope this helps. Please get back to us if you need more assistance. 

All the best,
Emman

Philt56's avatar
Philt56
Streaming Star
9 months ago

Ok, changed volume mode to off and hdmi output to auto and surround is working properly now.

 

thank you

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Thanks for the update, Philt56!

    We are glad that we figured this out now!

    Please don't hesitate to let us know if you need further assistance. We are more than willing to help you in any way we can.

    Happy Streaming!💜

    Regards,
    Emman