Forum Discussion

Kogano's avatar
Kogano
Reel Rookie
2 years ago
Solved

Only certain buttons working on roku remote

I've had my streaming stick for not even 3 months,  and about 3 weeks ago my remote stopped functioning.  We also use the remote on our phones but it's a pain for our kids since they don't have the a...
remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    How are things? DLC7,

    Warm greetings from the Roku Community!

    We are sorry to hear about the issue you reported and want to let you know that this is not the typical experience we expect from our products. We're pleased to assist,

    If you believe your Roku product is malfunctioning or wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is essential to understand the process details described in this article. Step-by-step instructions for returns and warranty replacements

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Well, since you mentioned kids, my question would be which one spilled something on the remote?  đŸ™‚  Buttons not working is often a sign of a dirty button.  If it were mine, I'd take it apart and try to clean it.  Roku remotes are a pain to get apart, but it's possible.

There's no way to get it connected to your network again without a working physical remote.

DLC7's avatar
DLC7
Reel Rookie
2 years ago

I am having the exact same issue. The right and down buttons do not work. I have only had my device for less than a week. No kids to spill anything on the remote. I have reset…re paired…restarted… nothing works! Can it be replaced without having to purchase a new system?

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    How are things? DLC7,

    Warm greetings from the Roku Community!

    We are sorry to hear about the issue you reported and want to let you know that this is not the typical experience we expect from our products. We're pleased to assist,

    If you believe your Roku product is malfunctioning or wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is essential to understand the process details described in this article. Step-by-step instructions for returns and warranty replacements

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • Nhillborn's avatar
      Nhillborn
      Newbie
      2 years ago

      I too am having the same issue. Nothing spilled on the report. Repairing did not work either. Same buttons are not working for me (the right and down buttons) as others have reported. Sounds like a bad batch of remotes. 

      • FM000's avatar
        FM000
        Newbie
        2 years ago

        Same issue here. Had my device for about two weeks and I have no kids in my house to spill anything on it. Works for about 4 times then just stops. Followed all tips and possibly solutions with 0 results.