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Jkeeler415's avatar
Jkeeler415
Newbie
2 years ago

One Day All Our Rokus Worked~~today Nada!

We have 3 TVs. One is Roku TV, two others are the little Roku boxes. We have internet with Sparklight. We were having some buffering issues but we could stream Hulu, Netflix, Max, etc on all out TVs. Sparklight came yesterday and gave us an upgraded modem that also works with another box called Eero, a router booster I think. So today when we tried to warch our streaming channels thru our Roku devices and Roku TV it only works on my bedroom TV. The other two just keep coming up with “no network connection” even though our TV screens show a strong signal. We talked with Sparklight tech support for 45 minutes and she basically said it’s a Roku problem. I go to Roku support abd all three of our Rokus “are not available for tech support.”  Well, fricking great. Hoping someone here might have an idea of what’s going on. We’ve rebooted Roku, upgraded software, etc.  pretty much at wits end. How can my TV stream fine with Roku and now the other two that always worked fine now dont want to connect to our new modem and booster thingy. Help…

tv & player wifi

3 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Jkeeler415 

    What are the model numbers for the Roku boxes?  Go to Settings/System/About for both.

    Likely a network settings with the new Eero router preventing connection. (The Eero is basically a mesh-type router.  Normally include some "satellites", or extenders you plug in through the house to extend the range of the signal and for devices to connect to).

  • Scoutgirl178's avatar
    Scoutgirl178
    Newbie
    2 years ago

    Mine is doing the same thing! Unconnected last night while I was watching. My roku tv in the bedroom which is farthest from the router is fine but the 2 with plug in devices won't connect. It's not my internet because my phone and roku tv are connected. I've tried everything. 

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Yes, model numbers please. Simple possibilities include 2.4GHz-only Rokus with a new router set to 5 GHz-only. There could also be there could also be the “B” issue (ie: some Rokus do not get along with some Routers if they are set for only G/N modes, and setting them to B/G/N modes fixes the issue), there could be MAC address filtering etc…