On vacation and the USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811) broke at male entry point. Purchased a generic chord but it won’t work with remote and cannot get it to connect to hotel WiFi because we reset it. I’ll buy a new one but need a work around now. Would also like a discount on the wire because it broke very easily.
There is no WiFi receiver in your Streaming Stick -- it's in that bulge in the USB cord. If the USB cord with long range WiFi receiver is broken, you have no WiFi. The Streaming Stick MUST have WiFi, both to connect to the local network, and to communicate with its remote. There is no work around.
Replacements are available directly from Roku for $20, but probably can't get to you in time to use on your vacation.
Replacement WiFi cord for Streaming Stick 3810 and 3811
Replacement WiFi cord for Streaming Stick 3820 and 3821
You might be better off in the short run to find a Wal-Mart, Target, etc. and just purchase a Express 4K (I know the bottom of the line Express is cheaper, but it is far inferior) to get you back in business on your vacation, and worry about a replacement WiFi receiver cord for your Streaming Stick when you get home. You'd also then have another Roku to use on a second tv, or at least a backup in case of problems. Warranty claim instructions: https://support.roku.com/article/208757058
This is becoming more and more frustrating. I ordered the cable for the 3820 wr002 rather than the correct one, which is 3810x wr001. I have the cable, the confirmation email and the tracking number but it doesn’t show the invoice on my account that I ordered it. I need to exchange or return it. I used chat to talk to someone yesterday who said they would send me a confirmation the correct one was being sent but only received a copy of our transcript. I would like some kind of confirmation that I can get the correct item that I’ve paid for. I don’t want to pay again and the one I bought already is useless. I have so many roku products and this is really much harder than it needs to be. Someone please help me.
Hi Robert1299,
Thanks for keeping us posted.
We acknowledge your concern, and thanks for reaching out for support. Please be advised that one member of our Suppor team has attended to your concern, and they will be reaching out to you via email for more information and updates regarding this.
For the time being, we appreciate your patience and understanding as we do our best so resolve this.
All the best,
Kash
