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nick_danger's avatar
nick_danger
Reel Rookie
2 months ago
Solved

On power up, splash screen displays then goes black.

Model: TCL 50S423 Symptoms:  While watching a YouTube video on 5/5/25, the screen suddenly went black, but the sound continued to work fine.  The screen remained black no matter what navigation I tr...
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  • renojim's avatar
    renojim
    2 months ago

    nick_danger, it's not unusual for a failed backlight to act like that.  If you can shine a bright light on the screen and see the Home Screen, it's most likely that the backlight has failed.

nick_danger's avatar
nick_danger
Reel Rookie
2 months ago

renojim I have the same problem as the OP.  However, if I power down then power up I will get a splash screen for around 3 seconds before it goes black.  Can this still be a failed (or failing) backlight, or is that ruled by the fact that I have a functioning display, if only momentarily? Thx. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 months ago

Hey everyone!

We are aware of an issue with a black screen on Roku TV after launching an app.

To help us investigate this further. Share with us the following:

  • Roku device model, Device ID, and Serial Number (Settings > System > About)

  • Tracker ID, Software version, and build (Press Home 5 times, then Back 5 times)

  • Which specific app or content is the issue occurs?

  • App build version (Highlight the app on the Home screen and press the * button)
  • A short video showing the issue occurring, if possible.

We're looking into it.

Roku Community Team