Older 4 k device nolonger connecting
Older 4k roku no longer connecting to wifi. Do rokus go out? Or are you able to reset to factory and have it work again?
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Hi Lkmiller57,
Welcome to the Roku Community!
We're sorry to hear about the issue you're running into. It sounds like your Roku device may be having trouble connecting to your home network. A few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- Did you make any changes to your connection recently?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- Do you receive any error codes or messages? If yes, please let us know.
- What troubleshooting steps have you taken so far to try to resolve the issue?
- Have you tried taking a look here in our Support resources and following the steps to help get connected? How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet | Official Roku Support
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
