Forum Discussion

EricaFaraimo's avatar
2 years ago

Old Roku Device Does Not Connect To Wifi And Remote Is Broken

Old Roku Device Does Not Connect To Familiar Wi-Fi and Remote How Do I Get It To Work Without It

2 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert

    If your Roku device isn't connecting to Wi-Fi after disconnecting and reconnecting the power then you need a physical remote to even begin any kind of troubleshooting.

    • Strega2's avatar
      Strega2
      Roku Guru

      Yes, not having a remote is very limiting in a case like this!  There are a few shots in the dark you could take.  For example, if the old Roku is a 2.4GHz-only model, you could make sure your router is still broadcasting a 2.4GHz network and that that network is running in all modes: b/g/n.  Some routers get automatic updates that default to turning 2.4GHz off entirely, or default to running off b mode, leaving g/n only.

      Of course, some Rokus are so old that it may make more sense to buy an entirely new model.  The four-digit model number of the Roku would allow you/us to determine whether it only supports 2.4GHz and/or whether it’s really ancient.