Now that's TV app crashes
Hi, MsScorpio
It's always great to see new users around here in the Roku Community.
Thanks for bringing this to our attention, and we're sorry to hear about the trouble. We'd be more than glad to assist. In this instance, we recommend following the troubleshooting steps provided below:
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
After performing this, kindly please check if you're still seeing the issue persists.
Please keep us posted.
Best wishes,
KashThanks for posting in the Roku Community regarding the experience you are having with the playback issue!
In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps that you can follow:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step.).
- Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.
For more references on how to troubleshoot any channel playback issues, you can visit our Support page.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
