Forum Discussion

Hotson's avatar
Hotson
Newbie
2 years ago

Not receiving any screen images of Netflick, Pluto & only get cable tv

I’ve. troubleshooted as far as I. can to no avail I’d like to talk to Hissence to perhaps have them. reeet my settings or something.

any ideas on who I can T can talk to 

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Hotson,

    Welcome to the Roku Community and thanks for reaching out!

    Can you please provide us with more specific information about the issue you are experiencing? We have a few questions to better understand the behavior you are seeing:

    • When did this issue first start occurring?
    • Does this issue happen on a certain channel, or does it occur on all channels?
    • Are you receiving error messages or codes when accessing the channel?
    • What troubleshooting steps have you taken so far to try to resolve the issue?
    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

    With more detailed information, we will be able to assist you further.

    All the best,

    Chel