Forum Discussion

Scad11's avatar
Scad11
Newbie
4 months ago

Not identifying access point

Hello, I have set up an express 4k, all working, then next day no connection.

Scanning network just flashes and no access points are found even my mobile hotspot

I have reset unit, no joy 

 

 

 

 

tv & player wifi

2 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 months ago

    Welcome Scad11,

    Thanks for letting us know about this concern. Please check your inbox here in the Roku Community. We will send you a private message for further assistance.
    Roku Community Team

  • jontalk's avatar
    jontalk
    Roku Guru
    4 months ago

    Scad11  Out of curiosity, do you have a network app that shows the nearby WiFi environment? In other words, an app like WiFi Analyzer for Android or something similar for iPhone will show you how many others use the same channel. That said, I'm not that familiar with hot spots nor how channels are selected with them. One of the biggest connectivity issues is channel congestion but in your case, I have no idea how channels are setup. By default service provider modem/router have channel selection set to 'auto' which tends to create problems. Monitoring channels and selecting those with the least congestion always produces the best result. Regardless I hope you find the solution