Not connecting to wireless Internet
I tried unplugging the TV, removing my saved wifi info, turning the modem on and off and the Roku TVs won't work. My non Roku smart TV's work perfectly fine. It's a Philips model number 55PFL4864/F7A...
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I tried 2 different hotspots and it wouldn't connect. The error was 014.50 and I was entering the right password for hours
Hi Kari331,
Thank you for keeping us posted here in the Roku Community!
We understand you're having trouble connecting your Roku TV to your network. We're happy to assist you further. Please check out this support article here on how to connect your Roku streaming device to the internet using Wi-Fi or Ethernet.
We hope this helps, and please keep us posted if you need anything else.
Best regards, John
That link won't help. The TV has been working fine for years and now it doesn't.
Hi Kari331,
Thank you for the update!
We'd love to further investigate this problem that you're having with the Roku TV. Can you please provide the following information below?
- Did we recently make any changes to your network or network provider?
- How are you trying to connect to your network? Is it via a wired or wireless connection?
- How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer)
- Are your other devices able to connect to the network without any issues or latency?
We look forward to hearing from you soon.
Thanks, John
I am having this exact same issue. I've repeatedly checked all connections, did the network settings reset, changed batteries, all to no avail. I checked my internet connections on my other devices, and all are fine.
