Forum Discussion

Kari331's avatar
Kari331
Reel Rookie
2 years ago

Not connecting to wireless Internet

I tried unplugging the TV, removing my saved wifi info, turning the modem on and off and the Roku TVs won't work. My non Roku smart TV's work perfectly fine. It's a Philips model number 55PFL4864/F7A...
tv & player wifi
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Kari331,

Thanks for the first post in the Roku Community!

We're sorry for any inconvenience that it may have caused you. We appreciate the troubleshooting steps that you've performed to try to resolve the issue. We'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?

Also, we suggest trying to connect your Roku device to an alternative network connection, such as a mobile hotspot, to see if this will make any difference.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Kari331's avatar
Kari331
Reel Rookie
2 years ago

I tried 2 different hotspots and it wouldn't connect. The error was 014.50 and I was entering the right password for hours

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Kari331,

    Thank you for keeping us posted here in the Roku Community!

    We understand you're having trouble connecting your Roku TV to your network. We're happy to assist you further. Please check out this support article here on how to connect your Roku streaming device to the internet using Wi-Fi or Ethernet.

    We hope this helps, and please keep us posted if you need anything else.

    Best regards,                                                                                                                                            John

    • Kari331's avatar
      Kari331
      Reel Rookie
      2 years ago

      That link won't help. The TV has been working fine for years and now it doesn't.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Kari331,

        Thank you for the update!

        We'd love to further investigate this problem that you're having with the Roku TV. Can you please provide the following information below?

        • Did we recently make any changes to your network or network provider?
        • How are you trying to connect to your network? Is it via a wired or wireless connection?
        • How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer)
        • Are your other devices able to connect to the network without any issues or latency?

        We look forward to hearing from you soon.

        Thanks,                                                                                                                                                John