I tried unplugging the TV, removing my saved wifi info, turning the modem on and off and the Roku TVs won't work. My non Roku smart TV's work perfectly fine. It's a Philips model number 55PFL4864/F7A made in March 2020 if that matters
Hi Kari331,
Thanks for the first post in the Roku Community!
We're sorry for any inconvenience that it may have caused you. We appreciate the troubleshooting steps that you've performed to try to resolve the issue. We'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?
Also, we suggest trying to connect your Roku device to an alternative network connection, such as a mobile hotspot, to see if this will make any difference.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
I tried 2 different hotspots and it wouldn't connect. The error was 014.50 and I was entering the right password for hours
Hi Kari331,
Thank you for keeping us posted here in the Roku Community!
We understand you're having trouble connecting your Roku TV to your network. We're happy to assist you further. Please check out this support article here on how to connect your Roku streaming device to the internet using Wi-Fi or Ethernet.
We hope this helps, and please keep us posted if you need anything else.
Best regards, John
