Not Connecting to the internet
My Roku is still not connecting to the internet and I put in the password correctly and it still won’t connect.
Forum Discussion
Hello mairead
Welcome to the Roku Community!
I'd be delighted to take a closer look to see how we can assist. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or to the router?
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.
Keep us posted with the details.
Regards,
Karla
I have the same issue. I get error code 106. I have the same internet I always had. So everything should be compatible to what you state I need. It was working before. I reset my tv and it still will not work
Hi Aimes770,
Welcome to the Roku Community!
We understand you are having difficulties connecting to your wireless network. We would be more than happy to look further into this issue but will need more details. A few questions here to better understand what you're experiencing:
- Does the issue only occur on a specific channel or all channels on your Roku device?
- When did this issue first start occurring?
- What Roku model device are you using?
- Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
