Forum Discussion

Abby082799's avatar
3 years ago

Not Connecting to the internet

My Roku is still not connecting to the internet and I put in the password correctly and it still won’t connect.

  • I am having the same issue. I even tried my old roku and neither will connect to the internet. I have reset the internet, reset the roku, and reset the tv.

    Has anyone found a fix to this or do we think it is on roku's end and we have to wait it out?

     

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert

      seventhtask 

      What are the model  numbers of your Roku devices (old and new), your router model number, and your ISP (internet service provider)?

      Likely will just have to configure your network a bit to get your Roku devices working.

      You can get your Roku model numbers from Settings/System/About.

      • mairead's avatar
        mairead
        Newbie

        3921RW-ROKU Premiere+  I have spectrum.   I have walked through reboot multipule times,  I know the pass word is right,  Internet is on.  I can scroll menu but can't connect.

         

  • Having the same bloody issue and of course they don't have you a service number to get any technical help. Very poor customer service far as I am concerned.   IT is obvious they have done some update to my device and it is not working.