Forum Discussion

patras's avatar
patras
Reel Rookie
2 years ago
Solved

"Not connected to internet" after pressing asterisk (star) button on Roku TV

I also started having this problem, unable to get channel information, just get error message. 

Did anyone find a solution to this problem?

TV & Player WiFi
  • patras's avatar
    patras
    2 years ago

    Hi Kash, thanks for the offer to help. 

    I finally got the channel information to display again.

    I have two Roku Premieres, unplugged the power to both and unplugged the power to the router. Waited five minutes then plugged in the router and waited for it to reboot.  Then plugged in the Roku's and waited for them to reboot.  I checked the internet connection on the Roku's to make sure it was working then tried bringing up the channel information and it works now.  

    I tried unplugging stuff before but only waited about a minute, unplugging for five minutes solved my problem. 

     

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, patras

    Greetings, and welcome to the Roku Community.

    We appreciate you reaching out regarding the issue you've encountered, and we would be more than glad to assist. As a start, we'd like to ask for few questions to understand the issue better.

    • What specific Roku device you are having issues with?
    • On what app/channel are you unable to get channel information?
    • What error code or message are you receiving?
    • Troubleshooting steps performed?

    With more details, the better we can understand the issue and assist further.

    All the best,
    Kash

    • patras's avatar
      patras
      Reel Rookie
      2 years ago

      Hi Kash, thanks for the offer to help. 

      I finally got the channel information to display again.

      I have two Roku Premieres, unplugged the power to both and unplugged the power to the router. Waited five minutes then plugged in the router and waited for it to reboot.  Then plugged in the Roku's and waited for them to reboot.  I checked the internet connection on the Roku's to make sure it was working then tried bringing up the channel information and it works now.  

      I tried unplugging stuff before but only waited about a minute, unplugging for five minutes solved my problem.