Forum Discussion

sage_stan's avatar
sage_stan
Newbie
3 months ago

'Not connected' but internet perfectly fine, only Youtube can't connect

For the past week, my Roku has been refusing to connect to WiFi properly—especially when it comes to YouTube. In the top-right corner, it says “Not connected,” but when I check the connection settings, it bizarrely shows as “Connected” with “Excellent” signal strength. YouTube is the only app that won’t load. It appears greyed out, and after about a minute, I get the message: “No connection. Connect to the internet now, or set it up later.” Strangely, if I connect my phone’s mobile data to the TV, YouTube will open just fine. I've tried deleting and reinstalling the YouTube app twice, but it hasn’t helped. I've also done system restart numerous times. It’s driving me nuts—what could be causing this? Thanks in advance!

tv & player wifi

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 months ago

    Have you tried restarting all of your network equipment (gateway/modem/router)?

    • GJArcher's avatar
      GJArcher
      Reel Rookie
      2 months ago

      This also is happening to me. 

      Roku 4k ultra streaming stick.

      all software up to date

      factory reset performed

      youtube removed and reset

      network connection reset

      modem reset

      Youtube works in my house on all of my other Roku devices.