Nonfunctional Roku app: Does not recognize or connect to Roku TV

Hi Sgarner,

A warm welcome here in the Roku Community!

We understand that you're having issues with the Roku mobile app. We'd like to look closer at this concern. With that, may we know the following details:

• When did you start having this issue?
• Can you clarify whether the Roku mobile app is having issues recognizing your Roku device or whether you are unable to log in to the Roku app itself?
• What steps have you taken so far?
• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Mobile brand or model

With more details, we'll be able to provide you with an accurate resolution. We're anticipating your response.

All the best,
Janadee