Forum Discussion

Ktmcn's avatar
Ktmcn
Newbie
2 years ago

None of my apps will let me watch

Hi, I have a 43" phillips roku TV. I need help with my apps. I am not able to watch Netflix, Disney, or prime video. 

When I try to watch Netflix it says error. 

When I try to watch Disney, I can pick through whatever, but when I click on something to watch, it just loads for a bit, and then says something went wrong. Please try again later. 

When I try to use prime video, it also let's me pick something to watch, but ultimately does the same thing just loads for a while. 

I've already checked my network connection, everything is all good. 

And I've also tried again through out the day. 

If anyone can help that would be greatly appreciated. 

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Try rebooting/restarting everything involved - gateway/modem/router and Roku device.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      .. and note that for a Roku TV with "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.

      You'll find the "System restart" option under "Settings > System > Power" for Roku TVs and some Roku streamer models.   On models without a Power option, it's under  "Settings > System".