Forum Discussion

jillprock's avatar
jillprock
Binge Watcher
3 years ago

no support online or by phone and i don't qualify for a Roku support agent

Is the original Roku or a Roku HD still supported?  Or is that why I can't get mine to wake up?  Does anyone know?  Can't get any support or answers from Roku.

 

  • renojim's avatar
    renojim
    Community Streaming Expert

    The original Roku was the N1000.  It wouldn't even make a good doorstop these days, but it would wake up.  What's the model number written on it somewhere?  What do you mean by "wake up"?  If you plug in the power and no light appears on the the Roku device then it or the power adapter could be dead.