Forum Discussion

usedtobeagoodTV's avatar
usedtobeagoodTV
Channel Surfer
3 years ago
Solved

No sound unless I power cycle Roku TV

More and more often I don't get sound unless I power off the TV completely.  This is a smart TV Westinghouse) with Roku built in. I've tried all of the sound settings that apply and it still happ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Frank71,

    Thanks for keeping us posted!

    The issue you are experiencing may be hardware related. Have you tried contacting your TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their Roku OS products. 

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    Thanks,
    Kash

Kandirose86's avatar
Kandirose86
Binge Watcher
2 years ago

I am having the same issues with the roku phillips tv. Everything is wifi no cables but the power into the outlet. So what would be the issue then Rokus software sucks?

  • Realeat20's avatar
    Realeat20
    Channel Surfer
    2 years ago

    I am currently testing a theory.  It appears that if I back out of the app in use (ex Netflix or plex) then power down from the home screen the audio doesn't error out.

    I haven't had a long enough testing time yet (only three days) but it appears to not fail if shut down this way. 

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    2 years ago

    Hi Community users, 

    Thank you for posting here in the Roku Community.

    We regret hearing it from all of you regarding no sound unless you restart your Roku TV. 

    We want to gather more information about the issue you're running into. Can you please give us more details regarding the problem you're having so we can further assist you:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • steps to reproduce the issue you are seeing
    • when did you start seeing this issue occur

    Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We are looking forward to your response.

    Thanks,

    Anjelie

    • Kandirose86's avatar
      Kandirose86
      Binge Watcher
      2 years ago

      Phillips  model: 32pfl6452/f7d

      hardware id: 8657x

      software: 12.00 build 4182-63

      device id: sogl100dr107

      purchased from walmart june 28 2023

      ways no sound after power down with spectrum app

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        2 years ago

        Hi Community users,

        Thanks for the posts regarding no sound on Roku TV.

        If you have already provided your device information, can you please make sure to provide a Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny

    • KlAshe's avatar
      KlAshe
      Reel Rookie
      2 years ago

      #Roku device model: 32H4+,

      serial number: YK00HC138532,

      device ID: 30W18H138532

      software OS/version:  12.0.0 • build 4182-90
      RokuAnjelie 

  • Kandirose86's avatar
    Kandirose86
    Binge Watcher
    2 years ago

    Update since the last roku update things have been working well with tv. No no sound issues. Im really not trying to jinx it.