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User1990's avatar
User1990
Newbie
2 years ago

No sound. Troubleshooting ineffective. Roku is rubbish

I have had my Roku TV about a year now and noticed that the sound cuts out. I have unplugged it and plugged it back in. I tried uninstalling and reinstalling apps. I even did a factory reset on it yesterday to no avail. It is so bad it's basically unusable. What else could I possibly do to correct to this. I can't imagine anything. I clearly just wasted my money. I'm devastated. I don't have money to waste. I wouldn't recommend Roku to anybody but my worst enemy. It's a gently used television in the bedroom. There have been no external factors or user errors that could possibly cause such a defect.

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi User1990,

    Thanks for reaching out and for making your first here in the Roku Community.

    We'd like to know more about this. Could you tell when you saw the issue occur? What Roku TV is this? Is this Hisense, TCL, RCA, etc.?

    Tell us more about it so that we'll be able to provide you with the appropriate next step.

    Best regards,

    Rey

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    2 years ago

    User1990 If the TV is less than one year old it may be under warranty.  Is this a Roku brand TV or another brand using a Roku interface.  If it is another brand contact the manufacturer of the TV.