Forum Discussion

TurboInTheWind's avatar
TurboInTheWind
Binge Watcher
5 months ago
Solved

No sound effects while navigating home screen after an update

3 out of my 4 Roku OS TV's have lost all the theme sounds since the 14.1 update. A friend of mine has the same issue. It's something to do with the 14.1 update. I have done everything to get the sound working again. I have even factory reset the TVs. I can get the sound working again if I unplug the TVs then plug them back up or go to settings on the Roku OS and do a power restart. The TVs will work until the TVs are turned off. Then when they are turned back on the sound is fine again. It's nothing to do with the TVs. It's something to do with the Roku 14.1 update. These TVs are different brands also.

TV & Player settings
  • TurboInTheWind's avatar
    TurboInTheWind
    2 months ago

    My problem with no theme sounds has been resolved. My friend's TV had the same problem and since the 14.5 Roku software update her problem with the theme sounds has also been resolved. Thank you and the rest of the Roku team for your help with this problem. Everything is running perfectly smooth now since getting the 14.5 update. 

22 Replies

  • keithm23's avatar
    keithm23
    Newbie
    4 months ago

    I also have the same issue. The only way I can get the theme sounds to work is to reboot the TV using the reboot feature in Power settings. It will continue to work until the TV is turned off and then the sounds will not play until the reboot is initiated. 

    • TurboInTheWind's avatar
      TurboInTheWind
      Binge Watcher
      4 months ago

      Yep there is definitely a problem since the 14.1 software update. My friend has a Phillips QLED Roku TV that is only 1 year old and that TV is experiencing the same thing so it's happening with different brands of TVs. Hopefully it will be fixed by the team doing the investigation soon. I only have one TV out of four that is not experiencing the problem. It's only happening with the Roku theme sounds. No problem whatsoever with sound from movies and shows.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hi, keithm23.

      Sorry for not getting back to you sooner! We understand you're also having an issue with the sound effects on your Roku TV, and we'd like to be able to help. 

      To get this sorted out quickly, please provide the following info below.

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Looking forward to hearing from you soon!

      Best,
      The Roku Community Team

      • Community_26's avatar
        Community_26
        Reel Rookie
        4 months ago

        Hi we are also experiencing this issue! 

        We occasionally have issues with our soundbar and the sounds were helpful to identify when that was occurring before we navigated to what we wanted to watch/use. It would be great to have the themes sounds working again. 

        • Roku device model: 55S455
        • Serial number: X01200W19J4P
        • Device ID: S0JTH2719J4P
        • Software version: 14.1
        • Tracker ID: 4P-083-922

        Thanks so much!

  • TurboInTheWind's avatar
    TurboInTheWind
    Binge Watcher
    5 months ago

    I forgot to mention all of these TVs have sound bars of different brands hooked up to the TVs by way of an HDMI cable. It can be corrected by either doing a system restart or unplugging the TVs and plugging them back up. The sound is back until the TVs are powered off and then later powered back on then the sound has disappeared again.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hey there, TurboInTheWind.

      It's great to have you here in the Roku Community!

      Thanks for informing us about the issue you've experienced with your Roku. Since the sound effects disappeared after an update, we'd like to take a closer look at your concern. 

      To help us investigate further, could you please provide the following information?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Please get back to us soon.

      Best,
      The Roku Community Team

      • TurboInTheWind's avatar
        TurboInTheWind
        Binge Watcher
        5 months ago

        From 3 different TVs as soon as I turned them on. No sound from themes. Sound from TV channels work fine. After a full system reboot or unplugging the sets the theme sounds come back until powered off again. Thanks

        Two Onn TVs one TCL TV.