Forum Discussion

leob1's avatar
leob1
Reel Rookie
2 years ago
Solved

No signal message on a Philips 3508 series TV with a Roku Express 3930.

Hello. I just bought a Roku Express 3930 and it didn't work on my Philips TV, model 39PFL3508G/78. It detects a Roku device on any HDMI entry, but the result is always a "no signal" message. I trie...
TV & Player Setup
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi leob1,

    Thanks for posting here in the Roku Community!

    Kindly check the input or source of your TV remote and check HDMI 1, 2, or 3. Ensure that you have selected the correct HDMI input as to where your Roku Express is plugged on the back of your TV.

    Let us know how it goes so we can further assist you.

    Kind regards,

    Eunice

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi leob1,

A warm welcome here in the Roku Community!
We'd like to take a closer look into this issue that you're having with the Roku Express. How are you powering your Roku device? Please make sure that you're selecting the correct source on your TV. Ensure that all cables are properly connected and firmly plugged in.

We look forward to hearing from you soon.

Thanks,

John

leob1's avatar
leob1
Reel Rookie
2 years ago

It's plugged on the wall with the USB cable that came with the device and a tested power adapter. I double checked that I'm using the correct HDMI source.

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi leob1,

    Thanks for posting here in the Roku Community!

    Kindly check the input or source of your TV remote and check HDMI 1, 2, or 3. Ensure that you have selected the correct HDMI input as to where your Roku Express is plugged on the back of your TV.

    Let us know how it goes so we can further assist you.

    Kind regards,

    Eunice