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hussmoo's avatar
hussmoo
Reel Rookie
3 years ago

No Signal from my HDMI 2 Port

I took Roku out to put it in a new tv: nothing. Followed all the usual steps (unplug, wait, blah blah). Nothing. Plugged it back into the tv it was working in before. Nothing. Have tried everything. Maybe somehow it just broke between unplugging it from one tv and plugging it into another?

4 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator

    Hello hussmoo

    Thanks for reaching out to the Roku Community. 

    If you are experiencing issues with No signal when you tried to plug the Roku device into your TV, there are a few steps you can take to troubleshoot the issue. Follow the steps found on our support page: No picture on your TV.

    Does this clear the issue you are seeing? If not, kindly provide us an update along with the serial number of your Roku device. Its serial number or device ID is printed on the bottom or back of the product. 

    Keep us posted and we will continue assisting you from there. 


    Regards, 
    Nimfa

    • hussmoo's avatar
      hussmoo
      Reel Rookie

      nothing works. The blue light on the roku comes on but there is a 'no video signal' message from the tv no matter what I do. The curious thing it was working perfectly well before I tried it in a different tv.  I received an email from you requesting the serial # to which I replied but as there is nothing shown here, here it is again:

      CT3885050769 
      I have followed the troubleshooting instructions now about half a dozen times except for the ‘CEC’ thing because I don’t understand it. Thanks 
      • McGuinny's avatar
        McGuinny
        Newbie

        Hey, did you ever get an answer from Roku? I’m having the same issue.

        Thanks,

        McGuinny