No option to access power button and volume key on The Roku mobile app
I've had this problem for a few months now. For the most part, I've given up and use the app, but unfortunately that doesn't control my TV volume.
The thing is, I had been using this remote for at least a year, with no battery issues. I thought maybe my remote had a short, but there are too many people with the same issue.
And no, I would not like to try to configure my router. The reason many of us choose Roku is because it is the EASIEST plug and play device. We aren't the type of users who generally mess with settings of devices which are difficult to access.
Hi, jheymach!
Thank you for getting in touch with us!
We understand that you are having trouble finding the volume and power button on your Roku mobile app. No worries; we're here to help you access those buttons.
To adjust the volume function on the Roku remote app, you can use the volume key directly on your phone. Additionally, the power button should be located in the upper right corner of your phone screen. If you are still having difficulty locating it, please try signing out, uninstalling the app, re-installing it, and signing back in.
Please ensure that you have the official Roku Mobile app installed. You can refer to these support pages:
How to install The Roku Mobile app
The Roku Mobile app's official websiteAll the best,
ElmerHi Jgold,
Thanks for posting, and welcome to the Roku Community!
We appreciate you letting us know about your trouble with the Roku mobile app and for taking the steps to resolve the issue.
Please ensure that you have the official Roku Mobile app installed. You can refer to these support pages:
Please keep us posted, and we'll continue assisting you from there.
All the best,
ChelHi mygoughnour,
Welcome to the Roku Community!
We understand that your Roku mobile app remote does not have a Volume and power button. No worries, we're here to help you with this.
The Roku mobile app does not offer volume control for your TV when connected to a Roku player. The app only offers volume controls for Roku TV models or when using the mobile private listening feature.
The power button should be in the upper right corner of your phone screen.
If not, make sure that your Roku mobile app is up to date. The current version of the Roku mobile app is 4.7.
For more details, you can visit our Roku website: The free Roku mobile app
We hope you find this information helpful.
Regards,
Riamie
