Forum Discussion

Ljaczen15's avatar
Ljaczen15
Reel Rookie
12 months ago

No more headphones connection on Roku app

i downloaded the most up to date  remote for Roku on the app and now there is no private listening headphone button? I’ve been using this feature since 2021 so unsure why it suddenly disappeared and ...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi Ljaczen15,

Welcome to the Roku Community!

We get that you are no longer seeing the headphone mode option on your Roku mobile app. We would be more than happy to assist you with this concern.

To help us investigate the issue further, could you please provide a screenshot of the Roku Mobile app remote page on your phone screen?

In the meantime, let's see if this will work for you.

  • Check the version of the Roku mobile app.
  • Try to log out and back into the Roku Mobile app.
  • Uninstall the Roku Mobile app and reinstall it.
  • Try to download it on the other mobile device.

For more details, please visit our Roku Support article: How to install the Roku mobile app

Please let us know if the issue persists.

Regards,
Riamie

Ljaczen15's avatar
Ljaczen15
Reel Rookie
11 months ago

Still not showing up on the remote and neither is the microphone but for the past three years has always been available. 

 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Ljaczen15,

    Thank you for the response!

    Thank you for sharing a screenshot of your Roku mobile app that highlights the issue with the missing Headphone mode icon. We truly appreciate your effort in bringing this to our attention, as it helps us understand the problem more clearly.

    We would like to coordinate this case with the appropriate Roku team for review. Therefore, we kindly request the details listed below:

    • Make, model, and OS/iOS version of your mobile device
    • The version of the Roku mobile app
    • When did this issue start to happen?

    Providing these details, will help us to further investigate the issue. We look forward to your response.

    Regards,
    Riamie

    • Ljaczen15's avatar
      Ljaczen15
      Reel Rookie
      11 months ago

      iPhone 15 Pro IOS 18.1

      roku app :11.5.1 

      this happened right as I updated the app last month. Whenever i redownload the app it says use the microphone but the microphone doesn’t exist 

    • Ljaczen15's avatar
      Ljaczen15
      Reel Rookie
      10 months ago

      Nothing???

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Hi Community Users!

        Thanks for reporting this issue here in the Roku Community!

        We understand that the Headphones mode feature on your Roku app disappeared and we'd like to be able to help you. 

        To all users who are still not supplying their device details, we highly encourage you to provide them to help us investigate further. 

        In the meantime, your patience and understanding are much appreciated as we work to resolve the issue. 

        All the best,
        Emman