Hi Community users,
Thank you for reporting this issue to the Roku Community!
We recommend that you try restarting your wireless network and then rebooting both your device and mobile app. Additionally, kindly ensure that the Roku device and app run the latest software. For other troubleshooting steps to connect the Roku Mobile app to your device, please visit our support page: Why does the Roku mobile app not see my RokuĀ® streaming device?
If the issue is persistent, please provide us with the following details:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Mobile information.
- Roku mobile app version.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee