Forum Discussion

Joe70's avatar
Joe70
Newbie
2 years ago
Solved

No device found Connectivity issues

I’m using the Roku remote app on my apple iPhone. My TV is a Hisense Roku TV.  The Roku app has my device in my account; however, I keep getting an error No device found, Make sure your Roku device ...
tv & player wifi
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Joe70,

    Greetings from the Roku Community!

    We appreciate you letting us know about your problem with connecting your phone to a Roku streaming device with the Roku mobile app. We will work with you to know what went wrong so we can assist you further and fix the issue.

    Kindly try to connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below:

    1. Launch the Roku mobile app.
    2. Tap Devices.
    3. Tap Get Help?
    4. Select Connect manually.
    5. Enter the IP address of your Roku device and tap Connect.

    See more tips and troubleshooting steps for this type of issue here: How to connect your phone to a Roku streaming device with the Roku mobile app

    Kind regards,
    Eunice

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi Joe70,

Greetings from the Roku Community!

We appreciate you letting us know about your problem with connecting your phone to a Roku streaming device with the Roku mobile app. We will work with you to know what went wrong so we can assist you further and fix the issue.

Kindly try to connect to your Roku device manually. Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below:

  1. Launch the Roku mobile app.
  2. Tap Devices.
  3. Tap Get Help?
  4. Select Connect manually.
  5. Enter the IP address of your Roku device and tap Connect.

See more tips and troubleshooting steps for this type of issue here: How to connect your phone to a Roku streaming device with the Roku mobile app

Kind regards,
Eunice

  • babybear45's avatar
    babybear45
    Newbie
    2 years ago

    I tried this (android user here, not sure if that makes a difference) entering the ip address multiple times and it still doesn't connect. What gives? I also have a hisense roku TV so is it just a problem with that particular model of TV? If that's the case then tell me so I can get it replaced because I have a roku thing that plugs into the back of a TV that I haven't used in a while (I was going to get a second TV for my living room and put that in there)

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi babybear45,

      Welcome, and thanks for posting here in the Roku Community!

      We apologize for any inconvenience this may have caused and thank you for the troubleshooting steps you have taken to resolve the issue. We would be more than happy to look further into this issue. Are you encountering any error codes or messages? Have you already uninstalled the Roku mobile app and installed it again? Also, are you restarting your modem/router?

      Please be aware that you should make sure your mobile phone is using WiFi and connected to the same network as your Roku devices. (Make sure you are not using your phone for phone data but are actually connected to a WiFi network.) Additionally, verify that you are not connected to the Guest Mode of your network, as isolation rules are generally enabled by default.

      Feel free to post what you find out.

      All the best,
      Chel

       

    • Nashm's avatar
      Nashm
      Newbie
      2 years ago

      How do you find the IP address of your roku stick?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Nashm, you can find it under Settings->Network->About.  If it's not connected to your network then it has no IP address.

  • Leo_09's avatar
    Leo_09
    Newbie
    11 months ago

    It just told me A Roku device was not found at this IP address even though I put the right one 

    • Brubes's avatar
      Brubes
      Newbie
      3 months ago

      No answer, I'm having the same problem casting YouTube content from my chromebook to my Roku TV. Both devices use the same Wi-Fi service. I've just given up with all the advice given here. Nothing works, I'm still getting the "No Devices Found" error message. Very frustrating...!

      Please reply with any suggestions to correct the problem.

      Thanks!

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 months ago

        Brubes, I'm sure someone will correct me if I'm wrong, but I believe Chromebooks only support Chromecast and Roku devices do not.