Forum Discussion

Trump24's avatar
Trump24
Reel Rookie
2 years ago
Solved

No device associated with your account

@Roku 

I am staying in motel and lately I have been having trouble with Hotel/Dorm connect. I checked my account I don't have a device associated with my account. I have had it for over a two years. 

Model #3960RW Express 

Serial #X02600P14KC5

How did my player get taken off my account? And, can I add my player back to my account WITHOUT doing a factory reset?

tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Trump24,

    A warm welcome to the Roku Community!

    We're sorry for any inconvenience this may have caused. Please be aware to ensure that you are using the same email address to log in as the one associated with your Roku device. You can check this by navigating to Home > Settings > System > About.

    Note: Connecting to a public network often requires signing in through a web browser. Still, with Hotel and Dorm Connect, you can authenticate the connection for your Roku streaming device from your computer or smartphone. Just a quick reminder that streaming results may vary depending on the connection speed at the hotel, and channels and channel content may vary by country and may be limited or unavailable while traveling.

    Refer to our support page for more information: How to use Hotel and Dorm Connect to connect to the internet.

    Feel free to keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

5 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Trump24,

    A warm welcome to the Roku Community!

    We're sorry for any inconvenience this may have caused. Please be aware to ensure that you are using the same email address to log in as the one associated with your Roku device. You can check this by navigating to Home > Settings > System > About.

    Note: Connecting to a public network often requires signing in through a web browser. Still, with Hotel and Dorm Connect, you can authenticate the connection for your Roku streaming device from your computer or smartphone. Just a quick reminder that streaming results may vary depending on the connection speed at the hotel, and channels and channel content may vary by country and may be limited or unavailable while traveling.

    Refer to our support page for more information: How to use Hotel and Dorm Connect to connect to the internet.

    Feel free to keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

    • Trump24's avatar
      Trump24
      Reel Rookie
      2 years ago

      I have used Roku for over three years and none of those so called trouble shooting FAQ's work.

      I'm thinking about doing what my friend did. Switch to Amazon Fire Stick 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Jameyparks,

        A warm welcome to the Roku Community!

        Could you tell us more about the issue you're running into? We'd like to know more about how we can help. Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

        With more detailed information, we will be able to assist you further.

        All the best,
        Chel