Forum Discussion

antarena's avatar
antarena
Reel Rookie
3 years ago
Solved

No Connection every 15 minutes

Hello, I have multiple Roku streaming sticks in 2 houses. Over the last 2 months out of nowhere they have started losing connection about every 15-20 mins.  I’ve done all of the restarting, checking...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Spence43,

    Welcome to the Roku Community, and thanks for posting here.

    We'd like to assist you with this, and we'll be gathering some more information. May we know what specific Roku device are you having issues with?

    For the time being, we recommend performing a system restart on your Roku device. To do this, go to Settings > System > Power (skip if no sub-menu) > System Restart. Additionally, it's also recommended to restart your router/modem.

    After performing the recommended troubleshooting steps, kindly observe if you notice any improvements. Please let us know how it goes.

    All the best,
    Kash

  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hello bebe464.
    We hope you're doing well.

    We just want to follow up on this concern. May we ask if you have another Roku device besides the one that you have provided on this thread that performs the same issue? Also, have you already tried connecting your device to an alternative network, such as a mobile hotspot, just to check if it will hold a connection?

    Please keep us informed.

    Thanks,
    Janadee

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hello bebe464.
We hope you're doing well.

We just want to follow up on this concern. May we ask if you have another Roku device besides the one that you have provided on this thread that performs the same issue? Also, have you already tried connecting your device to an alternative network, such as a mobile hotspot, just to check if it will hold a connection?

Please keep us informed.

Thanks,
Janadee

bebe464's avatar
bebe464
Reel Rookie
2 years ago

No other Roku devices and yes have tried connecting by using a mobile hotspot. Same issue continues. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi bebe464,

    Thank you for informing us!

    We will be more than happy to take a closer look into this issue that you're having. What troubleshooting steps have you taken so far? How far is your device from your network router? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Are your other devices able to connect to the network without any issues or latency?

    With detailed information, we will be able to assist you further.

    Thanks,

    John