Forum Discussion

Katm's avatar
Katm
Reel Rookie
2 years ago

No automatic internet connection

My Wi-Fi is fine. No issues. One of my Roku TVs won’t automatically connect to the internet. Every time I turn on the TV I have to go to Settings>Network>Check connection and run a scan. Of course it finds my network because the network is fine. Anyone have any solutions on how to remedy this permanently? Thanks!

tv & player wifi
  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Katm,

    Thank you for letting us know.

    May we know the following information?

    • When did you start having this issue?
    • Have you made any recent changes to your network?
    • Device ID of the affected device. (You can check through Settings > System > About.).
    • Have you tried connecting the device to an alternative network just to check if the same issue persists?

    Please keep us posted.

    Regards,
    Janadee