Forum Discussion

jsuff1982's avatar
jsuff1982
Reel Rookie
2 years ago
Solved

NHL App will not start up on TCL Roku TV

I downloaded the NHL app, but it doesn't work. The error message I get says Startup failed. The app could not be configured. Please check network settings and try again. Now, every other app I have works fine and my connection is solid. Also, I have uninstalled and reinstalled the app and the same message comes up. Any suggestions?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Thanks for your response. jsuff1982.

    If the provided fix did not resolve the issue, we recommend that you reach out directly to the channel provider, as this seems to be a known issue on their end. Minor playback issues with channels are usually resolved with a channel reboot; however, in this case, it can be an issue within the app's functionality that only the provider can address.

    For more clarification, feel free to contact us.

    Regards,
    Janadee

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here at the Roku Community, Anonymous!

    Thanks for sharing your input with us. Please be aware that the channel providers themselves create, maintain, and update independent apps on the Roku platform, including the NHL app. In this case, since you've done all the troubleshooting procedures provided to no avail, we highly recommend reaching out to their Customer Service for further advice and clarification. You can also contact their direct line at 1 (855) 438-0681.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime. 

    Kind regards,
    Carly

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Marathon49thSt,

    Greetings and welcome to the Roku Community.

    As advised, it would be best to contact the channel provider's support directly and inquire further about this issue since it has affected other streaming platforms. This is an issue within the channel's functionality that the channel provider can address with an update on their end.

    We hope for your understanding regarding this.

    All the best,
    Kash

  • Cruisinlife88's avatar
    Cruisinlife88
    Reel Rookie
    2 years ago

    As of 10/30/23, still not working, although I notice there are 2 NHL apps available to install now: the light NHL logo (which is the one I am having issue with) and a dark NHL logo. I installed them both and although the dark logo app works, it is sluggish getting content (I have gig service) and it does not show scores like the light logo app did. 

    I have submitted a troubleshooting form to the NHL site using the link provided in this thread. I will try to update this thread if I hear anything back. 

    • Cruisinlife88's avatar
      Cruisinlife88
      Reel Rookie
      2 years ago

      According to the response I got the new app is the dark logo. I did inform them that I don't particularly care for the current iteration - no scores! 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi jsuff1982,

    Thanks for letting us know about this issue. We'll do our best to assist.

    Instead of just removing and adding the app, kindly try to perform a system restart in between those steps by going to Settings > System > Power (skipped if option unavailable) > System Restart. Kindly try to reboot the router, or alternatively, use a mobile hotspot if available, just to check for differences.

    Please let us know if this helps.

    Sincerely,
    Janadee

    • jsuff1982's avatar
      jsuff1982
      Reel Rookie
      2 years ago

      Unfortunately, that didn't work either. I think it's an issue with the app itself. I tried to download the app on another smart tv at a different location and the same thing happened. Maybe the NHL needs to be notified of their app not working properly?

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for your response. jsuff1982.

        If the provided fix did not resolve the issue, we recommend that you reach out directly to the channel provider, as this seems to be a known issue on their end. Minor playback issues with channels are usually resolved with a channel reboot; however, in this case, it can be an issue within the app's functionality that only the provider can address.

        For more clarification, feel free to contact us.

        Regards,
        Janadee

    • joshbouchard's avatar
      joshbouchard
      Newbie
      2 years ago

      L'application NHL ne démarre pas sur TCL Roku TV...... j ai essayer plusieur mesures

      joshbouchard.66@gmail.com