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Bkizale4455's avatar
Bkizale4455
Reel Rookie
2 years ago
Solved

Newest update not detected for my TV

Hisense model 4Series-40, Hardware ID K201X, Software version 11.5.0 build 4846-G5. I see that a new version is out for Roku TVs that fixes the game mode stutter. I have manually checked for updates to the software but nothing comes up. I was wondering if it's out yet for my TV, or if I need to factory reset it?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    No problem at all, Bkizale4455! 

    We always aim for your convenience and satisfaction, which is why we assist you in the best way we can. Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd always be more than happy and willing to continue doing so.

    Happy Streaming!

    Kind regards,
    Carly

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Bkizale4455,

    Thank you for your post.

    Please try to reboot your device by going to Settings > System > Power (skip if the option is unavailable) > System Restart.

    Let us know if a new OS update will be available after doing so.

    Regards,
    Janadee

    • Bkizale4455's avatar
      Bkizale4455
      Reel Rookie
      2 years ago

      This did not work for me. Is there anything else I can do?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Bkizale4455,

        Thank you for keeping us posted!
        We understand you're having trouble updating the software on your Roku TV. We're happy to assist you further. Please be advised that to perform a software update, your Roku TV must have a good connection to the internet. If, for some reason, this connection is unreliable or an unexpected outage exists, your Roku TV may be unable to update to the latest software. In the meantime, you can try to restart your modem and router, then try again to check the updates on your Roku TV by going to settings, system, system update, and check now.

        Let us know how it works, and we will continue to assist you further.

        All the best,

        John