Solved
New weekly trivia brings up blank screen
Clicking on play now for the new weekly trivia games shows a blank screen.
It worked after I rebooted my device.
Forum Discussion
It worked after I rebooted my device.
Hi LabRat,
Thanks for the update!
We appreciate your patience and are happy to hear that the issue has been resolved. We express our gratitude for your effort and understanding in resolving the issue.
If you have any other questions or concerns, please let us know.
All the best,
Chel
My Roku trivia also only brings up blank screens, and that continues after rebooting the device. I don't use, and have never used, any other "game" features on my Roku. It's a TCL TV.
I also got rid of the home screen button once and it came back for a new week. I'd like that to stop happening. I don't want to have to hide it every week.
I should not have to reboot my television every time I turn it on. ROKU needs to fix this as it is clearly a problem on their end.
Thanks for posting, and welcome to the Roku Community!
We appreciate you letting us know about the issue with your Roku TV, and we'd like to ask for more information so we can assist you further.
- How are you powering your Roku TV?
- When did you first encounter the issue?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Are you encountering any error codes or messages?
- What is the software version of your Roku TV? (Go to Settings > Systems > About.)
- What troubleshooting steps have you taken so far to fix the issue?
With more detailed information, we'll be able to assist you better.
All the best,
Chel- Powering on TCL Roku TV model 495515 Hardware 7117X with the power button
- First encountered the issue when Weekly Trivia started
- No changes in the setup or settings of Roku device or network provider
- No error codes or messages. Blank white screen
- Software version of Roku TV 13.14 - build 1510-30
- "Troubleshooting steps" = reboot.
