Forum Discussion

LabRat's avatar
LabRat
Reel Rookie
12 months ago
Solved

New weekly trivia brings up blank screen

Clicking on play now for the new weekly trivia games shows a blank screen.

11 Replies

  • LabRat's avatar
    LabRat
    Reel Rookie
    12 months ago

    It worked after I rebooted my device.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi LabRat,

      Thanks for the update!

      We appreciate your patience and are happy to hear that the issue has been resolved. We express our gratitude for your effort and understanding in resolving the issue.

      If you have any other questions or concerns, please let us know.

      All the best,
      Chel

      • hnbrink's avatar
        hnbrink
        Streaming Star
        12 months ago

        My Roku trivia also only brings up blank screens, and that continues after rebooting the device. I don't use, and have never used, any other "game" features on my Roku. It's a TCL TV. 

        I also got rid of the home screen button once and it came back for a new week. I'd like that to stop happening. I don't want to have to hide it every week. 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    12 months ago

    Hi LabRat,

    Thanks for reaching out to the Roku Community!

    We appreciate you letting us know about the issue you've been experiencing with your Roku device in Game mode, and we'd like to take action. However, we need more details to see if there are any options that we can investigate further.

    Refer to these questions to better identify the issue you're experiencing:

    • Does the issue occur only on New weekly trivia or all the games on your Roku device?
    • When did the issue start?
    • What troubleshooting steps have you taken so far to resolve the issue?
    • Have you tried to restart your Roku device to see if it helps?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel